In Hammersmith & Fulham, they do things differently, challenging old-fashioned thinking. They're radically reforming the council to modernise the way services are run and to put money back in residents' pockets. Ruthless financial efficiency allows them to reduce the burden on residents by cutting or freezing council tax and charges for services. Their philosophy is to enhance civic life by empowering residents to change their own neighbourhoods for the better. That includes giving residents a leading role in developing policy in public, with the public. They believe that, if they do this, residents themselves can often change things for the better, and do it faster than anyone else. They want to be a council that acts with compassion so the most vulnerable among us are looked after.